Monday-Friday 9 am to 4 pm EST. I am closed on the weekends and holidays. Please give me 24-48 hours to reply to your emails. I will answer emails in the order that they are receiving.
All orders will ship within 2 to 3 weeks depending on how busy the shop is at the time that your order is placed. This gives me time to ensure that your order is perfect and ready for you.
There are times when orders will ship sooner, but again it is dependent on how busy the shop is at the time that your order is placed.
Notebooks are hand-stitched which means that notebooks will lay flat and that they will not fall apart regardless of how many different mediums you may use to create in your notebooks.
All paper is high-quality paper such as Tomoe River, Watercolor or Mixed Media paper. There are many different options in the shop and if you have any questions about the paper offerings there is a great video on my channel that can be found by clicking HERE.
At this time I am not completing custom dated notebooks but if you would like a certain type of paper or an undated notebook please email me at email@example.com and I will do my best to accommodate you.
At this time I am not accepting returns. I will refund or replace a notebook if the notebook is damaged during shipping and photo documentation is required for this.